Privacy Policy

Sparkers’ commitment to your data protection

Being at the core of B2B-integrations, and experts in automated data exchange processes,we understand that the data we handle has significant value and could be personal.

We strive to handle your data with most possible care and privacy, therefore we handle your personal data according to the following protection principles.

During our day-to-day business operations we commit to ensure that the data we store is:

Processed lawfully, fairly and transparently.
Collected only for specified and legitimate purposes.
Adequate, relevant and limited to what is needed.
Accurate and up to date.
Stored only as long as is necessary.
Secured appropriately and handled with integrity and confidentiality.

How does Sparkers respect the above mentioned principles?

The personal data we collect is limited, transparent and obtained lawfully.
Please be aware that we may have the following data, this data is collected from our correspondence and information you have directly provided us with;
– Name
– E-mail
– Function / Position
– Company
– Telephone number
– Language
These personal data are collected in the context of:
– Requesting a (trial) account
– Requesting a quote
– Subscribing to a newsletter, blog, report
– Contact Request
– Subscribing to a webinar/or event
– Requesting help and support
– Applying for an open position

The information that we collect is necessary to make sure all your queries and issues are handled in the most efficient way.
Most specifically, Sparkers can use your personal data for the following purposes:

– Creating a (demo) account and confirmation thereof
– Sending newsletters, blog, reports
– Drawing up a quote
– Providing support/assistance (e.g. in case of problems)
– Conducting customer satisfaction studies, surveys and other market research
– Sending a confirmation upon subscription for a webinar, seminar, event
– Send targeted marketing and advertising, updates and promotional offers based on your communication preferences and – where applicable – upon explicit consent issuing invoices and collecting payment

We believe that the information that we store is relevant and useful to provide and improve our services. We do not store information that is not relevant to our current business relationship.

We put in all efforts to periodically update your data, however if you feel this is outdated, you also have the right to update this yourself through our customer support portal.

Your data is treated as received in the context of the required services and is not subject to uninformed additional processing.

Please note that we only keep and store your data during the period that you are effectively related to one of our services (with a retention period of 6 months).

Each user can contact privacy@sparkers.com in order to initiate the procedure of revoking personal data within this 6 month retention period
In addition to this procedure and in the context of Google’s owned data access such as YouTube data, each user can revoke the access to their data via the Google security settings page at https://security.google.com/settings/security/permissions

Your data is stored in secured locations and audited annually. Your data can only be accessed by employees who need this data to support, improve or maintain services you receive from us.

Your data won’t be shared with any external third party, unless it is necessary in the context of providing Sparkers services and optimising them (including but not limited to maintenance works, payment processing, the delivery of services to Sparkers (e.g. subcontracting) and database management). In this respect, your personal data may be disclosed to payment providers, software providers, cloud partner, datacentre, external IT-consultants and service providers.

All credentials are encrypted and never stored in clear text on the file system.

Please note that we do not allow third parties to serve content, including advertisements.

Processing takes place on the following legal grounds, as the case may be:

You have given consent to the processing of your personal data for one or more specific purposes
Processing is necessary for the performance of the agreement with Sparkers or in order to take steps at your request prior to entering into an agreement
Processing is necessary for compliance with a legal obligation to which Sparkers is subject
Processing is necessary in order to protect your vital interests or of another natural person
Processing is necessary for the performance of a task carried out in the public interest
Processing is necessary for the purposes of the legitimate interests pursued by Sparkers or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject, which require protection of personal data (in particular when you are a child).

You acknowledge and accept that Sparkers stores, accesses or collects (or allows third parties to do so) information directly or indirectly on or from users’ devices, including by placing, accessing or recognizing cookies or similar technology on users’ devices or browsers ; you have read and accepted our Cookie Policy.

Security of personal data

Sparkers undertakes to take reasonable, physical, technological and organisational precautions in order to avoid (i) unauthorised access to your personal information, and (ii) loss, abuse or alteration of your personal data.
Sparkers shall store all personal data which it has collected in the cloud. Notwithstanding Sparkers’ security policy, the checks it carries out and the actions it proposes in this context, an infallible level of security cannot be guaranteed. Since no method of transmission or forwarding over the internet, or any method of electronic storage is 100% secure, Sparkers is, in this context, not in a position to guarantee absolute security.
Finally, the security of your (demo) account will also partly depend on the confidentiality of your password in obtaining access to the Platform and/or the App. Sparkers will never ask for your password, meaning that you will never be required to communicate it personally. If you have nonetheless communicated your password to a third party – for example because this third party has indicated that it wishes to offer additional services – this third party shall have access to your (demo) account and your personal data via your password. In such cases, you are liable for the transactions which occur as a result of the use made of your (demo) account. Sparkers therefore strongly advises you, if you observe that someone has accessed your (demo) account, to immediately change your password and contact us.

What are your rights and options under the EU regulations on the data we have?

Where the processing of your Personal Information is subject to EU data protection laws, you have the following data subject rights.

Please note that these rights are not absolute and in certain cases are subject to conditions as specified in applicable law:

Access: you have the right to request information about how we process your Personal Information and to obtain a copy of that Personal Information.
Rectification: you have the right to request the rectification of inaccurate Personal Information about you and for any incomplete Personal Information about you to be completed.
Objection: you have the right to object to the processing of your Personal Information, which is based on our legitimate interests (as described above).
Erasure: you have the right to request the erasure of your Personal Information (subject to certain conditions).
Automated decision-making: you have the right not to have a decision made about you that is based solely on automated processing if that decision produces legal or similarly significant effects concerning you.
Restriction: you have the right to ask us to restrict our processing of your Personal Information, so that we no longer process that information until the restriction is lifted.
Portability: you have the right to receive your Personal Information, which you have provided to us, in a structured, commonly used and machine-readable format and to have that information transmitted to another organization in certain circumstances.

Contextual Policies

Depending on the service, a user could access services and/or information performed and/or owned by a third party via Sparkers. Please find below the updated contextualized list and their associated Privacy Policy:
Sparkers accesses YouTube API Services and agrees to Google Privacy Policy ;

Contact Sparkers

If you have any questions and/or complaints regarding our data & privacy policy, do not hesitate and contact us on privacy@sparkers.com to register a ticket in our system.
For a more complete overview on the General Data Protection Regulation enforced on EU citizen’s data please follow this link here

Last updated : 25/01/2021